Complaints

How troublesome that you have a complaint. We hope that there is no need for complaints, but sometimes things go wrong. Let us know when they have, and we will reach a solution together.

Please send your complaint to: klacht@hr.nl

You will receive a confirmation e-mail.

Documentary or evidence

You can also send documentary evidence by post to: 
Bureau Klachten en Geschillen
Rochussenstraat 198
3015 EK Rotterdam

Complaints procedure

We use the complaints procedures set by the National Commission.

Code of Conduct

The Code of Conduct is a joint initiative of the Dutch government and higher educational institutions. The result is an instrument of self-regulation. The Code of Conduct intends to contribute as a quality tool to the ambitions of the Dutch government and the educational institutions regarding internationalization as a means to turn the Netherlands into an attractive destination for knowledge and development.

The Code of Conduct contains agreements which (the umbrella organizations of) the institutions of higher education have developed to regulate the relationship with international students. The regulations are – for example – about the provision of information to international students and the minimum (language) requirements for admission to an institution of higher education.

Please see also the videos:
- General information
- Complaints procedure